Service

Managed IT Services

End-to-end management of your IT infrastructure — servers, networks, cloud services, and helpdesk support — so you can focus on running your business.

Why Managed IT?

Your IT Department, Without the Overhead

Instead of hiring a full internal IT team, let Apjakal handle everything — from daily support to strategic infrastructure planning. We become an extension of your organisation.

  • 24/7 proactive monitoring
  • Guaranteed response times
  • Predictable monthly costs
  • Scalable support plans
  • Dedicated account manager
99.9%
Guaranteed Uptime
24/7
Monitoring
<1hr
Response Time
50+
Clients

What's Included

Comprehensive IT Management

Server Management

Proactive monitoring, patching, and management of on-premise and cloud servers to ensure maximum uptime.

Network Infrastructure

Design, installation, and maintenance of secure, high-performance wired and wireless networks.

Cloud Services

Migration, management, and optimisation of cloud environments — AWS, Azure, Google Cloud, and more.

Helpdesk Support

Responsive IT support for your team with defined SLAs, ticketing, and escalation procedures.

Hardware Procurement

Sourcing, configuration, and deployment of workstations, printers, and networking equipment.

IT Asset Management

Complete lifecycle management of your IT assets — from procurement through to end-of-life disposal.

FAQ

Frequently Asked Questions

24×7 monitoring of servers, networks, endpoints, and cloud services; patching and antivirus; helpdesk support during business hours; backup verification; quarterly business reviews; and on-site visits for hardware issues in Gaborone.

Our managed IT plans are sized for 10–250 user environments. For micro-businesses (under 10 users) we offer ad-hoc support; for enterprise (250+) we build a custom SLA with dedicated engineers.

Yes. We support Microsoft 365, Google Workspace, AWS, Azure, and on-prem servers running Windows Server, Linux, VMware, and Hyper-V — including hybrid setups linking on-prem AD to cloud identity.

Standard SLA: 30-minute response for Severity 1 (system down), 2-hour for Sev-2 (degraded), 8-hour for Sev-3 (single user). Faster SLAs are available on premium tiers.

We can be your primary IT team or augment your existing in-house staff — co-managed IT is a common arrangement for clients who want internal capacity for desk-side work and Apjakal for systems and security.

Yes. Managed IT bundles can include endpoint detection and response, email security, cloud-app security, and backup — handled by the same team that knows your environment, so incidents get resolved faster.

Ready to Outsource Your IT?

Let us handle the technology so you can handle the business.

Start Today